Cancellation
Cancellation Policy
Plans change. Please tell us as early as you can so we can free up the time slot and help you find a new one.
Cancelling or rescheduling
- Call or text (680) 223-5464, or email gfsfrontdesk@gfsnewyork.com as soon as you know your plans have changed.
- A request that was never confirmed can be withdrawn at any time at no cost.
- Rescheduling a confirmed appointment is welcome, subject to availability.
- If the notary is already traveling to your location or waiting at a facility, travel and waiting-time charges quoted for that appointment may still apply.
If an appointment cannot be completed
Sometimes a notarization cannot be performed at the meeting. Common reasons include:
- A signer does not have current, acceptable government-issued photo identification.
- A required signer or witness is not present.
- The document is incomplete, or a required page is missing.
- The signer cannot communicate directly with the notary or does not appear to understand the document.
- Facility access is denied or the visit cannot proceed under facility rules.
- Legal requirements for the notarial act cannot be satisfied.
In those cases the notary must decline the notarization. Travel, waiting-time, and trip charges quoted for the appointment may still apply, and we will explain what is needed so you can reschedule.
If we need to reschedule
If we must cancel or reschedule because of weather, traffic, illness, facility restrictions, or a technology problem during an online appointment, we will contact you as soon as possible and offer the next available time. You are not charged for an appointment we cancel.